Funny thing about most all of the negative reviews appears to me to be from people that did not buy their item from the store.
Try getting your big box, on-line retailer or chain bought jewelry fixed or repaired after the purchase.
To all patrons: past, present and with un-rightously indignant, I highly suggest looking at the jewelry in the store. This is all hand selected by Leah with whom I have had the pleasure of doing business for close to 20 years, who in my opinion has excellent taste, provides great counsel and is a genuine and kind woman. Walter is a hold out, service minded and honest succeeding every day at providing the best and most cost effective solutions to repair our treasures.
To those who resent being buzzed in, imagine your family in this situation of great personal risk and also please consider the insurance company that likely insists on this.
Last, I speak to this passionately for my family operates a jewelry business on the Main Line of Pennsylvania for 4 generations, over 125 years, where I had the life lesson from a young age of the value of hard work and the importance of excellence in service. Service to both customers and the community...
- SR F. (Boston, MA)